Strategic Pharmacy Advisor

Company Overview:

Ringmaster Technologies, Inc. is a cloud-based healthcare solutions provider specializing in simplifying and enhancing administrative processes through cutting-edge technologies. With a unique combination of expertise in both the healthcare and technology industries, Ringmaster Technologies offers a fully Automated Workflow Optimization solution designed to drastically reduce processing time and complexity while minimizing turnaround time for stop-loss and pharmacy benefit management quoting, contracting, and administration. Whether you’re on the buy-side or the sell-side, we are committed to developing smarter automation to optimize your existing workflow.

Job Description:

This is a full-time remote role for a Strategic Pharmacy Advisor. As a Strategic Pharmacy Advisor, you will be responsible for providing expert guidance and advice to clients in the use and interpretation of our cloud based pharmacy benefit consulting software.

Qualifications:

• Above all else, you must be: a self-starter, intellectually curious, growth minded and possess an insatiable need to be outstanding.
• 3-5 Years Pharmacy Benefit Management expertise
• Pharmacy Contract evaluation experience (Underwriting experience a plus)
• Experience in consulting and project management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Experience in the healthcare industry, specifically in pharmacy, is a plus

Key Responsibilities:

• Client Engagement: Build and maintain strong, long-lasting relationships with clients, acting
• as the main point of contact for all their needs and inquiries.
• Platform Adoption: Proactively engage with clients to ensure high adoption rates of our
• platform’s features and functionalities. Provide training and guidance to ensure clients
• understand how to leverage the platform effectively.
• Client Success Planning: Develop and execute strategic account plans tailored to each
• client’s specific needs and objectives. Work collaboratively with clients to identify key success
• metrics and milestones.
• Issue Resolution: Act as a liaison between clients and internal teams to address any issues
• or concerns promptly. Ensure timely resolution of client inquiries and escalations.
• Product Feedback: Gather feedback from clients regarding platform usability, features, and
• enhancements. Advocate for client needs internally to inform product development roadmaps.
• Usage Analysis: Monitor client usage patterns and metrics to identify opportunities for
• upselling and cross-selling additional services or features.
• Renewals and Expansion: Proactively manage the renewal process for existing clients,
• driving retention and expansion opportunities. Identify opportunities for upselling and collaborate
• with sales teams to capitalize on them.
• Client Advocacy: Serve as a client advocate within the organization, championing their
• needs and priorities to ensure their ongoing success and satisfaction.
• Sales Support: Support the sales team when needed by running demo’s and providing subject matter expertise.