IT Support Engineer & Security Associate

Company Overview:

Ringmaster is a leading provider of healthcare solutions, specializing in Pharmacy Benefit Management (PBM) services. We have a dedicated focus on broker distribution channels, and we are committed to delivering innovative PBM solutions through our valued broker partners.

Key Responsibilities:

PRIMARY – IT Support

• Onboarding: Collaborating with HR and the hiring manager to ensure a seamless onboarding experience for new employees.
  • Process improvement and documentation
  • Hardware and software configure
  • Shipping gear securely and swiftly to employee’s locale
  • Provisioning all required services
• Offboarding: Collaborating with HR and the hiring manager to ensure that termed employees are quickly removed from all system/platform services.
• Asset Tracking: Both hardware and software asssets.
• Troubleshooting: Troubleshoot hardware and software issues for users, and try to prevent them from happening again.
• Installation: Install and configure hardware and software, and assist users with installing programs.
• System updates: Perform system updates and test systems to evaluate performance.
• Technical documentation: Create and maintain technical documentation.
• Network maintenance: Monitor and maintain computer networks.
• Communication: Provide technical support over the phone, email, and chat.
• Collaboration: Work with colleagues, vendors, and management.

SECONDARY – Security Associate

• Enterprise Security: Establishing and executing an enterprise security plan including:
  • Endpoint/virus protection
  • Mobile Device Management (MDM)
  • Enterprise password vaulting
  • Network Security Management
    • Wired and wireless office network security and management.
• Security Questionnaire Support: Collaborating with executive management to provide the initial answers to partner-delivered security questionnaires.
  • Network security Management
  • Wired and wireless office network security and management.
• Security Audit Support: Providing a supporting role with:
  • SOC 2 Type 2 Audit
  • HIGHTRUST Certification
  • PEN Testing

Experience & Skills Required:

• Proven work experience as a technical support engineer.
• System administration experience…specifically Linux administration.
• Thorough understanding of Microsoft and Mac operating systems.
• Bachelor’s degree in information technology or computer science.
• Knowledge of web services, API, and IP-based protocols.
• Experience with scripting languages such as Perl or Shell.
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• A helpful and patient manner as well as customer-focused approach and communication style
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critically.