Account Activation Manager

Company Overview:

Ringmaster is a prominent provider of SaaS solutions for experts in the healthcare insurance industry. We are dedicated to helping TPA’s, Brokers, & self-insured employers manage their healthcare costs effectively and are committed to delivering financial protection and peace of mind to our clients. As part of our continued growth, we are seeking a dynamic and results-driven Stop Loss Claims Administrator Sales professional to join our team.

Job Overview:

The Account Activation Manager plays a critical role in driving business growth by ensuring that new customers are swiftly and effectively onboarded, activated, and empowered to achieve success with the company’s products or services. This growth-focused role is designed to minimize the time-to-value for new clients, directly impacting customer satisfaction, retention, and long-term revenue growth. The manager will work closely with cross-functional teams, including sales, marketing, customer success, and product, to create a seamless onboarding experience that accelerates activation and fosters strong client engagement from day one.

Key Responsibilities:

• Accelerate Activation: Drive customer activation and engagement by designing and implementing fast-track onboarding strategies that help clients see immediate value from the company’s offerings.
• Maximize Time-to-Value: Focus on reducing the time it takes for new accounts to achieve their first success milestone, improving customer satisfaction and increasing early product adoption.
• Cross-functional Collaboration: Partner with sales, marketing, product, and customer success teams to ensure alignment on customer needs and deliver a cohesive, scalable activation process.
• Growth Optimization: Continuously assess and improve activation funnels to identify opportunities for optimization, personalization, and automation that will drive customer growth and retention.
• Data-Driven Strategy: Use data analytics and key metrics (activation rates, usage patterns, customer engagement, etc.) to guide decisions, refine strategies, and forecast growth opportunities.
• Customer Education & Success: Provide clear and impactful product training, resources, and best practices to customers, empowering them to use the product effectively and grow with it over time.
• Identify Expansion Opportunities: Engage customers early in their journey to uncover opportunities for upselling, cross-selling, and further engagement, contributing to revenue growth.
• Feedback Loop: Collect and relay customer feedback to the product and development teams, ensuring the company remains agile and responsive to client needs and market opportunities.
• Retention and Growth Focus: Develop initiatives that not only activate new accounts but also set the foundation for long-term retention and scalable growth.
• Scale Activation Processes: Identify and implement automation tools and self-service solutions that streamline the onboarding and activation process, allowing for rapid scaling as the customer base grows.

Qualifications:

• Bachelor’s degree in business, marketing, growth management, or a related field.
• 3+ years of experience in account management, growth, or customer success roles, particularly in fast-paced, high-growth environments (SaaS or technology is a plus).
• Proven track record of driving customer activation and improving time-to-value through data-driven strategies and growth-focused initiatives.
• Strong communication and relationship-building skills, with the ability to influence stakeholders across different departments.
• Proficient in CRM, customer engagement, and growth tools (e.g., Salesforce, HubSpot, Gainsight, Mixpanel, etc.).
• Analytical mindset with a focus on using data to drive decision-making and optimize processes.
• Ability to think strategically and execute tactically to achieve growth goals.

Preferred Skills:

• Experience in Stop Loss or PBM Sales or account management.
• Experience in fast-scaling startups or companies with high growth objectives.
• Knowledge of growth hacking strategies and techniques.
• Familiarity with automated onboarding tools, customer success platforms, and digital growth channels.

Why work with us?

• Competitive salary and bonus structure.
• Comprehensive health, dental, and retirement plans.
• Opportunities for professional development and growth.
• A collaborative and innovative work environment.

Location: Remote

Reports To: Chief Revenue Officer

Job Type: Full-Time

If you are a dynamic and forward-thinking marketer with a passion for healthcare, and you’re ready to make a significant impact in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Job Type: Full Time